Complaints Procedure

Since we started out in 1999 we have built up great relationships with our clients and like to think we are very approachable as well as reasonable. We are committed to ensuring our clients receive a very high standard of service and appreciate that, sometimes issues arise that need to be addressed. Your feedback is very important to us and should you need to complain, we ask that you adopt the following procedure.

Stage 1: Open a Support Ticket

Please log into your account area ( and raise a support ticket, explaining the issue clearly and what you would like to see done in order to satisfy your complaint. We will respond to tickets within 12 hours on average. If you have a complaint about any aspect of our service then please let us know.

Stage 2: Contact us by Phone

If you are unable to get to your client area then, you can request a call back.  Many issues can be resolved informally by discussing the issue with us directly. Our dedicated staff will deal with your query and will aim to resolve any outstanding issues in order to reach an amicable resolution. You can call us on 0871 218 0203.

If you are unsatisfied with the initial outcome then please let us know by calling 0871 218 0203 or by opening a support ticket with your preferred contact details. One of our senior team will be very happy to speak to you in order to resolve any issues you may have.